Client Money Protection Procedures

 

  1. All Clients Money is held in a none interest paying Client Account via PayProp (a third-party transaction service provider) The account details for our cClient account are as follows Fleetwood Lettings Ltd Account no Sort code 50-00-00 Our client account is held with the National Westminster Bank, Wellington Gate, 7-9 Church Rd., Tunbridge Wells, Kent, TN1 1HT.
  2. Access to client funds is restricted to the company Director Colette Hume (or her personal representative in the event of her absence) and all payments from the account must be authorised by her.
  3. Cash or cheques received will be paid into the client account within 3 working days of their receipt.
  4. All bank charges (unless for a specific service requested by and authorised by the Client) will be borne by Fleetwood Lettings Ltd.
  5. The client account is reconciled daily to reconcile all transactions against the money held in the Clients Account.
  6. Statements are sent to all Clients whose properties we manage on the 1st of each month in which there are transactions relating to their property and at the end of the transaction if it is a single transaction (ie where we undertake a Tenant find only and collect the first months rent and bond as part of this service).
  7. Any money received in the Client Account where the Owner cannot be identified after 3 years from receipt and all avenues of investigation have been exhausted will be paid to a Registered Charity. A receipt and an indemnity for all Client money paid to a Registered Charity stating they will reimburse the firm for payment of the monies if a beneficiary is subsequently identified will be obtained.

 

 

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