Contact Us
At Fleetwood Lettings we always aim to provide the best service possible, however we realise that things can go wrong and there may be times when you feel that we have not provided the level of service that you would expect to receive. When this happens we want to hear about it so that we can try to put things right. If you have a complaint we ask that you advise your concerns by telephone, email or letter. We will then make all attempts to resolve the issue. If we are unable to at this stage, we will pass the complaint to one of our Directors.
We will acknowledge your complaint within 5 working days.
We will consider your complaint and respond in writing within 3 weeks.
If you are still unhappy please write to :
Ms C L Hume
Fleetwood Lettings Ltd.,
North Sands Business Centre,
Liberty Way,
Sunderland,
SR6 0QA
Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. We will then carry out an internal investigation and let you know what actions we have or will take concerning your complaint within 28 days. If necessary we will arrange to meet with you during this period.
Contact The PRS
If you are still not satisfied with the above or more than 8 weeks have elapsed since the complaint was first made then you have the right to take the matter up with the Redress Scheme and the contact details are as follows:
The Property Redress Scheme
1st Floor,
Premiere House,
Elstree Way,
Borehamwood,
WD6 1JH